Thank you for visiting PhiloMart website. This website (https://www.philomart.com/) is owned by PhiloMart Africa, LLC. The company is physically located at Kimara Mwisho, Dar es Salaam, Tanzania. You can find more about our location and contacts by clicking here.
Collection of Information
We collect personal information including your name, e-mail, address, phone, and billing information for internal purposes, to fulfill your orders, process refunds, and to mail your catalogs. We may also collect information that does not directly identify you, such as your IP address and how you navigate our site in order to enhance your shopping experience. We use your contact information to provide you with products and services you request as well as for analytical and marketing purposes, such as:
- Confirming, sending, and tracking your order, subscription, or registration;
- Communicating with you about your order, subscription, or registration;
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Analyzing preferences, trends, and statistics;
- Informing you of our new products, services, and offers;
- Providing you with other information about PhiloMart including personalized marketing communications.
We contact you only in ways compatible with your communications choices. To the extent necessary for such purposes, we take reasonable steps to ensure your contact information is accurate, complete, current, and otherwise reliable.
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
How Long We Retain Data:
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Cookies / Tracking Technology
We do not collect any personally identifiable information through these cookies. If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Distribution of Information
We do not share your email address with anyone. We may, on limited occasion, share your name, mailing address, and general shopping behavior with other responsible businesses we believe may offer products or services of interest to our customers. We might rent, exchange, share and/or cross-reference information, including contact information about you that will enable such persons or entities to contact you regarding products and services that may be of interest to you. To serve you better, we may combine information you give us online or through our catalogs. We may also combine that information with publicly available information and information we receive from or cross-reference with third parties and others, including providers of third party cookie and other third party browsing and use data. We use that combined information to enhance and personalize the shopping experience of you and others with us, and to recognize our customers so that we can communicate with you directly about our products and events that may be of interest to you, and for other promotional purposes. If you would like to remove your name from our shareable list please contact us.
Third Parties / Partners
Embedded content from other websites:
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
We accept payments through PesaPal. When processing payments, some of your data will be passed to PesaPal, including information required to process or support the payment, such as the purchase total and billing information.
We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. While we strive to protect your contact information, to the extent permitted by law, we do not guarantee or warrant the security of any information you transmit to or from our websites, and you do so at your own risk. We urge you to keep any password that you establish with us in a safe place and not to divulge it to anyone. Also remember to log off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place.
We never expose sensitive credit card data through the checkout process or through account management. All payment data submitted to us are encrypted. In order to minimize our customers risk of fraud, we do not store credit card data. Once credit card information has been approved by our payment provider, we discard the data and process payment solely on the basis of the authorization information through our provider.